Privacy Policy

Last updated: 18 October 2026 · Version 16

Effective date: 18 October 2026

This Privacy Policy explains how Dananeer for Electronic and Computer Games LLC (شركة دنانير للالعاب الالكترونية والحاسوبية ذ.م.م), a limited liability company registered with the Companies Control Department of Jordan under number 81591, with its registered office in Amman, Jordan ("Dananeer", "we", "us", "our"), collects, uses, shares and protects personal information when you use Fiero: the Fiero apps for iOS and Android, the website at playfiero.com, Fiero inside partner apps such as Lezzoo, and the game studio inside Fiero (together, the "Service").

Questions, requests or complaints about your privacy: social@dananeer.io.

1. Information you give us

Account details. Your email address (to send you sign-in codes and important messages), display name, username, optional bio, an optional private first and last name, a contact email address if you add one, and, where the app asks for it, your date of birth (to confirm you are old enough to use the Service). The website does not currently ask for your date of birth. If you sign in with Apple or Google, we receive the email address that provider shares with us (and whether it is verified); Apple may give us a private relay address. If you sign in with your phone number, we store that number and use it to recognise your account. To send the code, the number is passed to Google Firebase, which sends you an SMS and may run an automated check (reCAPTCHA). If you sign in with Facebook, we receive from Meta your Facebook account identifier and store it to recognise your account. If you sign in with Facebook or Google, we receive the name and profile picture they share and offer them to you once as suggestions for your Fiero profile; we use them only if you choose to. We receive the email address Facebook shares and keep it as a contact address. We do not pass these to advertising partners. Your display name, username and profile picture are visible to other players, and you can change or remove them in your account.
Partner sign-in. If you open Fiero inside a partner app such as Lezzoo, that partner shares the information needed to sign you in: your account identifier with the partner and, where the partner provides them, your name, phone number and email address, and a token from the partner app that our studio partner Aishtar Studio uses to charge purchases to your account with that partner and to show your payment options there.
What you post. Comments and replies, likes, follows, games you save to your list, games you hide, and the reports you send us about games, comments or people. If you block someone, we keep your block list so we can apply it.
What you create. When you make a game in the studio, the prompts you write, the files you attach (such as images and sounds) and the games, code and assets generated for you are stored by Aishtar Studio, which runs the studio for us. We store the games you publish on Fiero.
Purchases. When you buy AI credits or a creator plan, Aishtar Studio sells them and the payment is processed by Lezzoo's payment service with the method you choose (for example FastPay, FIB or a card). We pass your order to Aishtar Studio and see the item, the price, a payment reference and whether the payment succeeded; we never receive your card details.
Messaging addresses. If you add an email address or phone number to get news from Fiero, we keep it together with a record of your consent. When we send messages, we also use the email address you sign in with and the email address or phone number a partner app gave us.
Messages to us. Anything you send to our support address or through support requests in the app.

Tournament prizes

If you win a tournament prize that is paid as money, we ask how you want to be paid. We store the payout method you choose, the account or phone number and the account holder’s name you give us, and a record of the prize: the tournament, your place, the amount, and how and when it was paid. We use these details only to pay your prize. They are seen by the Fiero staff who pay prizes, and the payment is made through the payment provider you chose. We keep your saved payout details until you delete them in Settings, and we keep the record that a prize was paid. If you delete your account, your payout details are removed, including from the record of each prize.

2. Information collected when you use the Service

Gameplay. The games you open and play, how long you play, scores and personal bests, game saves, tournament entries and results, play streaks and the badges you earn.
Feed activity. Which game cards were shown to you, how long they stayed on screen, which you played, liked, shared or skipped. We use this to recommend games to you.
Device and app information. A random identifier created by the app on your device, on Android your phone's advertising ID (see "Advertising measurement in the Android app" below), the app version, your platform (iOS, Android or web), and your language setting; and, on the website, a random first-party cookie used to count visits that come from our campaign links.
Network information. Your IP address, with the first and last time we saw each address on your account, and the technical information a partner app sends when it opens Fiero. We use this only to keep the Service secure and to detect fraud, cheating and duplicate accounts. It is reviewed by people and is never used on its own to make automatic decisions about you, and we do not use it to track your precise location.
Notifications. If you allow push notifications, Expo (for the Fiero apps) or your browser's push service (for the website) receives your device's push address and the text of each notification. We keep which device belongs to your account, the notifications we send you and your notification settings. We also send promotional notifications with offers and news about Fiero; you can turn them off in the app's notification settings (Offers and news).
Analytics. On the website we use Google Analytics for Firebase to measure how the Service is used (for example pages and buttons used, app version, approximate region, and purchases with the item, their value in US dollars and a payment reference). For signed-in users these events are linked to your Fiero account identifier. Google Analytics runs for every visitor to the website, including when it is opened inside a partner app. We also record our own usage events.
Advertising measurement on the website. On playfiero.com we use the Meta Pixel (Meta Platforms) and the TikTok Pixel (TikTok) to measure how well our own ads on their services work. They receive that a page was viewed, that an account was created, that a game appeared on screen and that a game was opened to play (and, to TikTok, which game: its Fiero identifier and title), that the payment for AI credits or a creator plan was started (to TikTok, with the item and its price in US dollars), and that a purchase of AI credits or a creator plan was completed, with the item bought, its price in US dollars and a payment reference; together with the technical information any website request carries (such as your IP address, browser and the cookies those providers set). When you create an account or complete a purchase, we also send them, so that they can match the event to their own users, a hashed (SHA-256, scrambled in your browser before it is sent) copy of your email address (or of the contact email address you gave us), of your Fiero account identifier, of a phone number a partner app such as Lezzoo gave us, and, to Meta only, of the first and last name on your account. We never send them your date of birth, and we send no such identifiers with any other event. In addition, the Meta Pixel and TikTok's script may themselves read contact details you type into forms on the pages where they run, such as your email address or phone number, and send them to Meta or TikTok in hashed form; Meta's does this on our sign-in page too, while we keep TikTok's off our sign-in page. The tags run for every visitor to the website, signed in or not and whatever their age, subject to the ad-cookie choice below. The tags never run inside a game or inside the studio's game-making window, and are not part of the Fiero apps for iOS and Android. They do run on our website when it is opened inside a partner app such as Lezzoo. If you are outside Iraq they load only after you choose Accept on the ad-cookie banner; in Iraq they load without a banner. You can change your choice at any time, signed in or not, at playfiero.com/ad-cookies (linked at the foot of every legal page), or in Settings ▸ Ad cookies; declining stops them on this browser.
Advertising measurement in the Android app. The Fiero app for Android contains the Meta SDK (Meta Platforms), the TikTok Business SDK (TikTok) and Google Analytics for Firebase (Google), which we use only to measure which of our ads, including our ads on Google, bring players to Fiero. They receive that the app was installed, each time it is opened, that an account was created or signed in to, the first game played and the games played, the first game made in the studio, that a search was made, achievements earned, that a prompt was sent in the studio, and purchases with the product and its price; never the words you search for or the prompts you write. On Android the app reads your phone's advertising ID, sends it with these events to Meta, TikTok and Google, and stores it with your Fiero account. You can reset or delete your advertising ID in Android's settings (Settings ▸ Privacy ▸ Ads); after you delete it, we no longer receive it. While you are signed in, the app also sends Meta and TikTok, so that they can match these events to their own users, a hashed (SHA-256, scrambled on your phone before it is sent) copy of your Fiero account identifier, of your email address, of a phone number a partner app such as Lezzoo gave us, and, to Meta only, of the first and last name on your account. If your account is connected to Facebook, we send neither your name nor a contact email address; the only email address sent is the one you sign in with and have confirmed. Google Analytics receives, for a purchase, the store's own record of it and its price, and, while you are signed in, only a hashed (SHA-256, scrambled on your phone before it is sent) copy of your Fiero account identifier; never your email address, phone number or name. The Fiero app for iOS does not contain these SDKs yet; when it does, it will ask your permission first (App Tracking Transparency), and if you refuse, nothing is matched. We keep your advertising ID while your account is open and delete it when your account is deleted.

We do not show advertising inside Fiero, and we do not sell your personal information for money. On the website, the advertising-measurement tags described above let Meta and TikTok measure our own ads; those companies may match the hashed identifiers to accounts they hold and combine this with information they already hold about you, under their own privacy policies. Google measures our ads on Google through Google Analytics, which is linked to our Google Ads account, and through our Google Ads conversion tag, which on the same terms (the ad-cookie choice, never inside a game or the studio) tells Google that an account was created or a purchase was completed, with its value in US dollars and a payment reference. With these two events Google also receives the same hashed email address, phone number and name (Google's "enhanced conversions"), to match them to its own users.

Voice chat in games

Some multiplayer games let you talk to the other players. Voice is off until you choose to join, and you can mute or leave at any time. Your voice passes through Fiero’s voice server to the other players in that chat and is never recorded or stored. Other players in a voice chat see your display name, username and profile picture, never your contact details or your connection’s address. To let you block or report someone you heard, and to let our team remove a person from a chat, we keep a record of who was in which voice chat for 24 hours after it ends. If you report someone, we keep the report, which game and chat it came from, and the reason you chose; we never have a recording. We keep reports, and what our team decided about them, as moderation records; if you delete your account, the reports you filed are deleted. Our voice server keeps connection logs (your IP address and which voice chat you joined) for 14 days for security and troubleshooting.

3. How we use information

To provide the Service: create and secure your account, sign you in, show your profile, run games, keep scores, saves, leaderboards and streaks, run tournaments and pick winners, and build the games you ask the studio for.
To personalise your feed: rank games for you from what you and similar players play and like. This only changes the order in which games are shown.
To keep the Service safe and fair: detect and investigate cheating, fake or duplicate accounts, spam, fraud and abuse; review reports; enforce our Terms and Community Guidelines; and apply blocks.
To communicate with you: sign-in codes, push notifications you have allowed, service messages, and replies to your questions.
To send you news and offers about Fiero, which you can turn off.
To process purchases: pass your order to Aishtar Studio, which adds credits and plans to your account.
To measure our advertising: see how well our own ads bring people to Fiero (section 2).
To understand and improve the Service, mostly using aggregated information.
To comply with law and respond to lawful requests, and to protect the rights, safety and property of our users, the public and us.

Where the law of your country requires a legal basis, we rely on performing our contract with you (providing the Service), our legitimate interests (safety, fraud prevention, improving the Service, sending you news and offers about Fiero, and measuring our advertising and how the website is used, including Google Analytics and, in Iraq, the advertising-measurement tags), your consent (push notifications; the advertising-measurement tags for visitors outside Iraq), and legal obligations. You can withdraw consent at any time; this does not affect processing that already took place.

4. Who we share information with

Other users. Your display name, username, bio, badges, tournament wins, published games, comments, followers and following, leaderboard scores, and the number of likes on public content are public. Your country, taken from your network location when you first sign in or chosen by you, is shown as a flag beside your name and on your public profile. If you use Fiero through Lezzoo in Kurdish, we show the Kurdistan flag. You can change or hide your flag at any time in Settings ▸ Country. Your play streak is visible only to you.
Games you play. A game you open on Fiero, which its creator wrote, receives your Fiero account identifier, display name and username, and, in a voice chat, those of the other players in that chat, so that it can tell players apart and show who is talking.
Service providers that process information for us under contract and only to provide their service to us:
- cloud hosting and database providers, including Supabase (database) and Cloudflare (network security and delivery); our servers and database are located in the European Union;
- Google Firebase and Google Analytics (sign-in, including sending the sign-in code by SMS and the automated reCAPTCHA check when you sign in with your phone number, and website analytics);
- Expo, by 650 Industries, and the push services of your web browser (push notifications);
- email delivery providers (sign-in codes and service email);
- Lezzoo (payment processing for AI credits and creator plans, through Aishtar Studio);
- AI model and media providers used by Aishtar Studio to turn your prompts and attachments into games, text, images and sounds (for example Anthropic and ElevenLabs);
- Aishtar Studio, which runs the studio inside Fiero and sells and bills AI credits and creator plans (it receives your Fiero account identifier and display name).
Facebook sign-in. If you choose to sign in with Facebook, Meta Platforms handles that sign-in and learns that you used it for Fiero, under its own privacy policy.
Advertising partners. Meta Platforms (Meta Pixel), TikTok (TikTok Pixel) and Google (Google Analytics, linked to our Google Ads account, and the Google Ads conversion tag) receive the website information described in section 2 to measure our ads, and use it under their own privacy policies. In the Android app, the Meta SDK, the TikTok Business SDK and Google Analytics for Firebase (Google) receive the app information described in section 2, for the same purpose and on the same terms.
Partners you use Fiero through. If you use Fiero inside a partner app such as Lezzoo, we may send that partner the notifications addressed to you, with your account identifier at the partner, so it can deliver them. Purchases of AI credits and creator plans, on the website or inside a partner app, are paid through Lezzoo's payment service.
Legal and safety. When required by law, court order or a competent authority, or when needed to protect someone's safety or to investigate fraud or abuse. Material that sexualises minors is reported to the competent authorities.
Business transfers. If Dananeer is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction, under this Policy.

We do not sell your personal information for money. Some laws treat the advertising-measurement tags described in section 2 as "sharing" personal information for advertising; you can stop them at playfiero.com/ad-cookies.

5. International transfers

We are based in Jordan, our infrastructure is in the European Union, and some providers process information in other countries, including the United States and, for TikTok, other countries where it operates. When information is transferred across borders we use contractual and technical safeguards so it stays protected as described in this Policy. Advertising partners transfer the information they receive under their own terms.

6. How long we keep information

Account details, profile, published games, comments, likes, follows, saves, scores, badges, notifications, settings, and the messaging addresses you add with the record of your consent: for as long as your account exists.
Detailed play records: 30 days. Records of which games were shown to you: 14 days. Usage events: 90 days. The days on which you used the Service: 400 days.
Sign-in codes: 1 day. Sign-in sessions: 30 days after they expire.
IP address history and partner launch information: for as long as your account exists, and deleted when your account is deleted.
Records of the messages we send you: 60 to 180 days. Website push subscriptions: 400 days after the browser was last seen. Visits from our campaign links: 90 days.
Moderation decisions, staff action logs and records we must keep by law: as long as required for those purposes (purchase records are kept by Aishtar Studio). Fraud and abuse case records: up to 5 years.

When you delete your account, we delete or anonymise your personal information within 30 days, except what we must keep as described above. Information that no longer identifies you, such as aggregated counts, may be kept. Replies other people wrote under your comments stay, with your comment removed. Your published games stay on Fiero without your name. Deleting your Fiero account does not delete what Aishtar Studio holds about your studio work and purchases (ask us and we will pass your request on to Aishtar Studio), nor information already sent to Google, Meta or TikTok, which you can ask them to delete under their own policies.

7. Your choices and rights

Access and portability: request a copy of your information from Settings on the website, or by email (if you use Fiero inside a partner app such as Lezzoo, please email us).
Correction: edit your profile in the app, or ask us to correct information.
Deletion: delete your account in the app (Profile ▸ Settings ▸ Delete account) or email us (if you use Fiero inside a partner app such as Lezzoo, please email us); see Delete your account.
Notifications: turn push notifications on or off by type in the app, or in your device settings.
Ad cookies: on the website, choose Accept or Decline on the ad-cookie banner, or change it later, signed in or not, at playfiero.com/ad-cookies or in Settings ▸ Ad cookies.
Objection and restriction: ask us to stop or limit certain processing.
Blocking and reporting: block people and report content from their profile or the content itself.

Write to social@dananeer.io to use these rights. We may need to confirm your identity first, and we reply within 30 days. You may also complain to the data protection authority where you live.

8. Children

You must be at least 13 years old to use the Service. If you are under 18, or under the age of adulthood where you live, you may use the Service only with the permission of a parent or guardian. If we learn that we hold personal information of a child under 13, we delete it. Parents who believe their child has given us information can contact us.

The website does not ask for your age. Our advertising-measurement tags run for every visitor whatever their age, subject to the ad-cookie choice (see section 2).

9. Security

We protect information with encryption in transit, access controls, hashed sign-in codes and session tokens, and logged staff access. No system is perfectly secure; if a breach affects you, we will tell you where the law requires it.

10. Changes to this Policy

We may update this Policy. The version number and date at the top of this page change with every update, and we will tell you before material changes take effect, for example in the app or on this page.

11. Contact

Dananeer for Electronic and Computer Games LLC, Amman, Jordan. Companies Control Department registration no. 81591.
Email: social@dananeer.io